Services

Performance Management

This program is designed to provide managers with the tools and techniques they need to develop and retain the highest quality employees. It is customized to your policies and practices. It can also be used to roll out new performance management processes. This is an experiential seminar with individual and group exercises as well as hand-outs to reinforce the new behaviors while on the job. It can be offered in a single session or split into two sessions.

Seminar includes:

1. Preparing for Success
   
   • Orientation for New Team Members
   • Initial Assignments
   • Work Assignment Planning
2. Effective Listening Skills
   
   • Listening for the Thoughts behind the Words
   • Communicating Understanding
   • Clarifying Information in Interviews
3. Developing a Productive Staff
   
   • Coaching for Success
   • Recognizing Progress and Performance
   • Career Counseling and Development
4. Planning and Managing Performance
   
   • Planning Work and Defining Measurements
   • Identifying and Resolving Problems
   • Disciplinary Actions
   • Preparing Performance Appraisals
   • Communicating Performance Appraisals Effectively